I agree too. Send them a picture of how it arrived and ask for a replacement (or refund if they've sold out). But keep the original one. It might not flower this year but it should be fine next year.
Doncaster, South Yorkshire. Soil type: sandy, well-drained
The plant won’t die, I never let mine flower in the first year anyway, best to take the first flowering stems off so the plant can build up a good root system before it’s planted out.
Gardening on the wild, windy west side of Dartmoor.
TBH when I've grown lupins from seed most of them haven't flowered until year 2 in any case, but I still wouldn't expect one that I'd paid good money for to arrive with its growing point snapped off like that.
Doncaster, South Yorkshire. Soil type: sandy, well-drained
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