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T'was on a Friday morning that the Gasman came to call!
SporophyteBoy
Posts: 118
Here at Sporophyte mansions we've been Brit Gas Homeserve customers for years, I thought the £30 odd a month was a bit steep but better than chilly Mrs S nagging about the heating going off - as it did over one Christmas!
We get a call once a year when a guy comes out to vacuum the boiler ( I used to fit the things way back and know damned well that they do precious little else) Even with Covid being an excuse for everything going to pot we still had the call for a week ago.
Now I've caught the odd niff of gas especially first thing in the morning so I said to mention it as l was off to the plot. About an hour later Mrs S rang my mobile in panic mode - the boiler bloke had smelt the gas too, said that he couldn't look for leaks and wasn't a qualified gasfitter - he'd shut the gas off and left.
Have you ever tried to contact Brit Gas? They have no visitable addresses on their letters or bills, no email and the phone number has ten million menu choices and is never answered!
I thought that Penguin in their adverts had thousands of service folk - most of them female by the looks of it - waiting chomping at the bit to rush out. Are they ********!
The disappeared "boilerman" said that someone else would attend later - no one came - no one phoned. Luckily I have a good stock of lecky heaters so Mrs S was placated - for a while.
Tried umpteen times to get them Saturday - their website didn't recognise me.
In frustration, I called an emergency leak number - guys from Cadent were here within an hour and scanning with sniffing machines - then the hole digging crew turned up - and stayed till 01.00 Sunday morning, with Mrs S making them bacon sarnies. What a difference! They were kind, sympathetic, knowledgeable - scathing of our treatment etc., etc, I think Mrs S would really like to adopt at least one of the "oh young man" but even when all was done = no gas. "Boilerman" had spiked our smart meter! Clever work by Mrs S found his mobile and kept ringing till he came back to unspike. Three and a half days with no heating! Our drive looks like the Somme and a large hole in the road means an obstacle course to get in and out and no where to put our vehicles. Two blokes came out and filled in two holes today, sat in their van for tow hours and disappeared leaving the big one in the road with even more barriers.
We get a call once a year when a guy comes out to vacuum the boiler ( I used to fit the things way back and know damned well that they do precious little else) Even with Covid being an excuse for everything going to pot we still had the call for a week ago.
Now I've caught the odd niff of gas especially first thing in the morning so I said to mention it as l was off to the plot. About an hour later Mrs S rang my mobile in panic mode - the boiler bloke had smelt the gas too, said that he couldn't look for leaks and wasn't a qualified gasfitter - he'd shut the gas off and left.
Have you ever tried to contact Brit Gas? They have no visitable addresses on their letters or bills, no email and the phone number has ten million menu choices and is never answered!
I thought that Penguin in their adverts had thousands of service folk - most of them female by the looks of it - waiting chomping at the bit to rush out. Are they ********!
The disappeared "boilerman" said that someone else would attend later - no one came - no one phoned. Luckily I have a good stock of lecky heaters so Mrs S was placated - for a while.
Tried umpteen times to get them Saturday - their website didn't recognise me.
In frustration, I called an emergency leak number - guys from Cadent were here within an hour and scanning with sniffing machines - then the hole digging crew turned up - and stayed till 01.00 Sunday morning, with Mrs S making them bacon sarnies. What a difference! They were kind, sympathetic, knowledgeable - scathing of our treatment etc., etc, I think Mrs S would really like to adopt at least one of the "oh young man" but even when all was done = no gas. "Boilerman" had spiked our smart meter! Clever work by Mrs S found his mobile and kept ringing till he came back to unspike. Three and a half days with no heating! Our drive looks like the Somme and a large hole in the road means an obstacle course to get in and out and no where to put our vehicles. Two blokes came out and filled in two holes today, sat in their van for tow hours and disappeared leaving the big one in the road with even more barriers.
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Posts
Keep putting the £30 a month in a special account (or under the mattress) and if and when you need a new boiler etc you have a tidy sum put aside!
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
Last year they left an overflowing sewage pipe for 4 days before fixing it
i remember years ago smelling gas in our front garden as I returned home from work ... I looked around and saw that the estate agents For Sale sign had been erected earlier during the day ... on the pavement surface and in line with the sign was a metal cover with Gas inscribed on it. On the house wall and in line with the metal cover and the For Sale sign was our gas meter.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
A good few years ago now, our service pipe was sleeved with the familiar yellow plastic ;however; sleeves being what sleeves are - there needs to be a hole to push your arm in and likewise for gas pipes - the old one has to be cut out somewhere and for us it was near the spigot in the road main. The sleeve is a pretty tight fit inside the old iron pipe up to the house but plenty of room for the odd gnat's breath of gas that was leaking from a joint in the road main.
Of course, everyone did the right thing turning off the supply to be on the safe side but the non-communication is unforgivable. I have an online account but every time I use it I usually have to reset the password or some other problem - this time it didn't tell what was wrong but wouldn't let me in.
I've cancelled my contract as luckily it's up for renewal now! Also written a moan asking for compensation.
Checking me records, we've called them three times for breakdowns, they couldn't do two of them but offered to pay - I fixed myself as it was the system not the gas and the third one went on forever, first to get them out, then to get them to do the work "ah now, that's not in your Plan" Oh yes it is! ( it was that time of year) took about seven weeks. So no, enough is enough.