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Expired HTA vouchers

meridianjzcov2Knmeridianjzcov2Kn Posts: 1
in Problem solving
I have two old paper HTA gift vouchers, bought in 2017, which I'd been saving for something special, but then we hit the pandemic, and (given I'm 76) I've been in lock-down almost continually since last March, and the vouchers expired 31 December 2020.  I've asked the HTA if they'll extend them to make up for the fact I've been unable to use them, and they've replied to say they won't extend, saying that it's my fault for not using them sooner.  They also say it's down to their accounting rules, which seems strange, it's only £20 of vouchers.

Does this seem right & fair?  I spoke today to the people who issue the newer plastic vouchers, and they say they are happy to extend to cover Covid lock-downs.

David

Posts

  • KT53KT53 Posts: 9,016
    Actually the pandemic didn't hit until March 2020 but I don't think suppliers of vouchers should be permitted to put any expiry date on them.  They have the money but are then refusing to provide goods to that value.
    I got caught by something similar when I came across a couple of WH Smith gift cards which had been stashed for safe keeping and then promptly forgotten about.
  • AnniDAnniD Posts: 12,585
    https://nationalgardengiftvoucher.co.uk/faqs
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