With electronic prescriptions it’s impossible to “lose” a script, they can be tracked easily. I suspect the surgery isn’t sending prescriptions and they may have a good reason. How do you order repeat medication?
With electronic prescriptions it’s impossible to “lose” a script, they can be tracked easily. I suspect the surgery isn’t sending prescriptions and they may have a good reason. How do you order repeat medication?
If the surgery isn't sending the prescription for a 'good reason' surely the least they should be doing is informing the patient and giving them the 'good reason'. Simply not actioning the request is not acceptable.
Reading the above makes me feel blessed (which is odd as I am a lapsed Methodist of many years standing). I phone the our practise, the receptionist 'takes my order' and I collect a few days later. Smooth as silk. Mind you I waited in a very long line once, for my daughter, to collect her pills at her chemist. I honestly couldn't say whether they were understaffed, new or just incompetent. Would a letter (email) or phone call to the practice manager do any good?
I agree, the surgery needs to explain to the patient. I asked how repeat medication was ordered to check that orders were definitely going to the surgery. If that box is ticked and prescriptions are not being issued the problem is the doctor. I work in a pharmacy and sometimes patients don’t completely understand how the system works.
Deb's surgery obviously lost my letters last year,they have to be in writing, hubby had been on his med over 12 years,his was automatic.10th Feb we got call from surgery asking if we wanted script 2 monthly,his always have been, mine were only 28 days, which is why I wrote.wr got letters the following day, confirmed 2 monthly for the next ,6 months,then a review,then I go to the pharmacy and bloke says,it hasn't come from the surgery,am going to ring the surgery at 9,
OH's aged mother was discharged from hospital to a care home yesterday. They had reviewed all her meds during her hospital stay and she should have been discharged with a supply of agreed meds, mainly pain relief, which didn't happen. Apparently a courier couldn't be found until 10pm at least so I had to drive back to the hospital to pick them up 5 hours after she had been transferred.
And they insisted on a DNR for the ambulance transfer.
Finally got through to surgery who told me I should get a text from pharmacy warning meds are getting low and when they are ready, nope,she said script was sent there yesterday lunch time, said they are to contact the surgery of there are
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If the surgery isn't sending the prescription for a 'good reason' surely the least they should be doing is informing the patient and giving them the 'good reason'. Simply not actioning the request is not acceptable.
Mind you I waited in a very long line once, for my daughter, to collect her pills at her chemist. I honestly couldn't say whether they were understaffed, new or just incompetent.
Would a letter (email) or phone call to the practice manager do any good?