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Slow service from Peter Nyssen

josusa47josusa47 Posts: 3,530
in The potting shed
I'm sharing this in case anyone else is in the same situation.  I ordered daffs and crocuses on 23 October, which I admit is a bit late.  (Brain malfunction - I thought I'd ordered them already.)  Every time I tracked the order, it just said "Processing".  I sent them an email, which they didn't answer.  So today I phoned them.  A very pleasant lady told me: 1.  Covid was slowing things down, because they couldn't employ so many people to pick orders.  (I expect this is a matter of distancing and space.)  2.  One of the varieties I'd ordered was currently out of stock, and they were expecting a new supply of it.  She proposed an alternative which is similar in colour, which I accepted.  She said they'd put in an extra 25 crocuses free of charge by way of compensation for the delay and get the order off to me without further delay.   

Posts

  • FairygirlFairygirl Posts: 55,117
    I find them a superb company to deal with. Ordering that late is always going to be difficult, even without the current situation.
    I think a little patience is required for all companies just now - regardless of what they sell.  :)
    It's a place where beautiful isn't enough of a word....



    I live in west central Scotland - not where that photo is...
  • strelitzia32strelitzia32 Posts: 758
    Hmm, I've used them for years but my experience was a little less positive back in September. They did state that orders were delayed up to 3 weeks. After 4 weeks my order was still "processing". I called and was told my order would be dispatched within a week. It wasn't, I called back, and was told I'd have to wait until the warehouse got round to it. I gave it another week, into late October, then cancelled all my daffs and got them elsewhere, delivered in a week. I had to wait another week before my tulips arrived. So nearly 6 weeks, no communication, not even an apology. I get that things are awkward but every company is in the same position, so I think I'll look elsewhere next year.
  • edhelkaedhelka Posts: 2,351
    I ordered on 3/9, chosen delivery week 19/10 - 25/10, order shipped 19/10, delivered 22/10. Everything perfect as promised.
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