Well it turns out the Eden Project's customer service isn't so great. My bee hotel had a manufacturing defect so some of the holes were missing. I emailed them about it on the 3rd of December, got no reply, chased them a week or so after and they offered a partial refund. I still haven't had the refund and they're now ignoring my chasing emails I thought they were just busy before Xmas but I've no idea why I'm being ignored now.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
I'm not a tweeter but I might email the manufacturer directly and see what they say. It's a UK company so they should be interested that their quality control failed to pick up the defects if nothing else.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
They've replied! They said they haven't received my previous emails even though they always receive my emails chasing the emails they haven't replied to. They offered a 15% discount or I can return it to them for a full refund. The discount is probably less than it will cost them in return postage for an item they can't sell but that's up to them I guess.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
Posts
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.