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Ryobi lawn mower
JCNim
Posts: 2
Having loved my Ryobi lawn mower, I was dismayed when it suddenly stopped working mid lawn after only 23 months. However, as it had a two year guarantee I wasn't worried. However, Ryobi have told me they take no responsibility within the first two years and I need to have it repaired by the retailer. I bought it in Argos and they obviously don't do lawn mower repairs. Ryobi are sticking to their guns and refusing to repair it. Argos have said they can only give a partial refund if I get an engineer's report saying what's wrong (which I have been unable to get). The moral of the story - do not buy a Ryobi product, or purchase electrical goods like this from Argos. I only bought it there as I had a gift voucher :-(
Does anyone know if other lawn mower manufacturers will repair if their product breaks within the warranty period? I am keen to buy my new lawn mower from a reputable, customer friendly manufacturer.
Does anyone know if other lawn mower manufacturers will repair if their product breaks within the warranty period? I am keen to buy my new lawn mower from a reputable, customer friendly manufacturer.
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Our lawnmower is a Honda: they last forever. Well, almost. At about 20 years old we were told at its annual service the clutch was wearing out and it was very unlikely to last another season. As there was a special sale on we bit the bullet and bought a new machine. We gave the old mower to a friend’s son who was moving into his first house. That was about 4 years ago. The lawnmower is still going strong.
A little briefing on the law:
The retailer has to accept goods back, they are the ones responsible for sending it back to the manufacturer for repair, or sometimes other repair agents. This is applicable for up to two years, or longer if the guarantee is longer. The two years is law, even if the item only comes with a year’s manufacturers guarantee - EU law trumps this. This is why Ryobi will not accept it back direct from you within this period.
Not many people know this and most retailers, even if they are fully cognisant of the law, will try and wriggle out of it. There is no legal obligation on you to commission an independent engineer’s report, it is up to the retailer to ascertain the problem. However, at 23 months you are not entitled to a refund, partial or otherwise, but you are entitled to a repair or replacement (unless there is obvious, proven physical damage due to abuse or misuse on you part which would invalidate the guarantee).
If the item fails or is otherwise not fit for purpose within the first six months of purchase, then you are legally entitled to a refund or replacement (your choice) and can refuse to accept a repair, as it is deemed to have been a faulty product in the first place.
I would give the mower a good clean, oil and polish, and take photos as your proof there is no damage you have done, including the underneath/blades etc., then march it back to Argos armed with the law - be confident and insistent, threaten to report them to your local MP/shame them on social media whatever it takes...