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Sarah Raven customer service

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Posts

  • LynLyn Posts: 23,190
    I did the same with amazon Prime,  must check though now all this is going on. 
    Gardening on the wild, windy west side of Dartmoor. 

  • Stevo4Stevo4 Posts: 109
    Lyn, I'm certain Dove knows how funny that condition can be despite its cruelty, and that one was hilarious!
  • Stevo4Stevo4 Posts: 109

    :) Dove, if I could be as organised as you I feel my life would be a breeze.

  • wild edgeswild edges Posts: 10,497
    Re Amazon Prime ... if you have the trial free month you must remember to cancel the automatic payment before the month is up, otherwise by accepting the free month and not cancelling you've given authority for them to take the payment.  I cancelled mine yesterday  ... the month is up on the 7th.  I set a reminder on my iPhone to remind me to do this each time I take up the free month and they've not trapped me yet  ;)
    They got me by offering a £5 voucher if I downloaded their app and then automatically signing me up to prime by accepting the app. I didn't even get any emails to say I had prime so didn't even get to use it :/ The first thing I knew was when they took a payment.
    If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
  • DovefromaboveDovefromabove Posts: 88,147
    edited June 2018
    Me?  Organised?   :o

    You just have to acknowledge that your life is chaotic and set up systems to help you remember the really important stuff otherwise your world comes tumbling down ... 

    Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.





  • DovefromaboveDovefromabove Posts: 88,147
    edited June 2018
    Re Amazon Prime ... if you have the trial free month you must remember to cancel the automatic payment before the month is up, otherwise by accepting the free month and not cancelling you've given authority for them to take the payment.  I cancelled mine yesterday  ... the month is up on the 7th.  I set a reminder on my iPhone to remind me to do this each time I take up the free month and they've not trapped me yet  ;)
    They got me by offering a £5 voucher if I downloaded their app and then automatically signing me up to prime by accepting the app. I didn't even get any emails to say I had prime so didn't even get to use it :/ The first thing I knew was when they took a payment.
    Ah, and you have to assume there's a catch and read the small print ... no such thing as a free lunch ... 

    Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.





  • wild edgeswild edges Posts: 10,497
    Yep lesson leaned :blush: I had assumed they made the money through more targetted advertising. I spent the fiver and deleted the app. but as they say; if something is free on the internet then you are the product being sold.

    I don't really mind adverts on the internet as long as they don't get in the way. After all the marketing people pay for most free sites to keep going. Like Simone Giertz said "adverts are like a dog taking a sh*t on your floor, but it doesn't do it on the carpet where it's really hard to clean up, it does it in the bathroom and you're like, I still don't like it, I'd prefer it not to be there but at least you did it in a decent spot."

    She upset a lot of her sponsors by saying that :D

    If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
  • FireFire Posts: 19,096
    I have never had a problem using the GW discount and always have found S Raven great. It may well be a Visa problem.
  • Hostafan1Hostafan1 Posts: 34,889
    SR would have to be offering much more than 10% discount to entice me .
    Devon.
  • LG_LG_ Posts: 4,360
    The difference is that Amazon are basically out to get you, and I don't think SR are. Their customer service has been exemplary when I've had cause to use it (ie: when I've ordered something no longer available). It's a pain that you have to keep on at them but it does sound like a banking issue rather than intenional. Maybe the poor sods use Lloyds AND Visa - that would be enough to cause repeated problems.
    'If you have a garden and a library, you have everything you need.'
    - Cicero
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