They really are nice plants, theres 30 in each pack, I thing they cost £17.00 per pack, each plant was colour coded, they are outside in a plastic GH with zips done up late at night, they could be ready for planting up. They are the big plugs like you can buy in GC for £1. 30 each or 10 for £10.00.
i usually grow all my plants from seeds but you can't get Tumbelina seeds and Surfinia are so expensive so treated myself this year.
Gardening on the wild, windy west side of Dartmoor.
Also agree with Wakeshine , Pheasant Acre Plants are the pits, don't answer emails when I am trying to find out if they are actually going to send out corms, don't send what colours I actually wanted and when they do the season is nearly over, never again from that shower!
Yes I emailed and called them from Sept, no response. Another annoying thing is that they seem to have the monopoly on certain varieties of gladioli and I can't find them anywhere else :-(
More praise for Sarah Raven (I should get commission - rest assured, I have no connection with them at all)! I ordered 15 Argyranthemum plug plants a while back.
While I was out a couple of weeks ago, Royal Mail tried to deliver a parcel. Having had no dispatch email and the order status still showing as 'processing' on SR's website, I assumed it was something non-perishable I'd ordered from somewhere else and rearranged delivery for Saturday last week.
That evening I got an email from SR saying my plants had been dispatched and should be with me soon. A few days pass, no delivery, a bit concerned, I used the website contact form to ask where they were.
Yep, you guessed it, Saturday arrived and the parcel was my plants, now a mix of unhappy-but-alive and slimy stumps.
Putting it down to a lesson learned, I potted the remains up, hoping some would be OK, but resigned to it being at least partly my own fault for not putting two and two together earlier.
Today I got an email from SR in response to my contact asking if my plants had turned up, so I described what had happened. A couple of hours later they emailed an apology, saying they're looking into the dispatch email issue and saying that replacement plants would be with me soon.
So it was their fault, because of the IT issue, but their excellent response contrasts very sharply with our experiences of other suppliers and I'm very happy with them (again).
Hi there, does anyone know where to make a formal complaint about a rogue vendor? If you've received very poor customer service and faulty goods from a plant vendor, can we complain to the RHS or anywhere like this? I wouldn't normally want to go down this route but am getting really fed up as am having a bad experience for over a year with this one vendor. Goods a faulty, replacements are refused or wrong, and attitude is apalling.
No I haven't tried trading standards..don't want to go that far really. Sorry, just been upset today. I might just leave it. Companies like this get away with it and will carry on as ever.
Ordered 24 plugs Cheyenne Spirit from Jersey Plants Direct (for myself) and planted them in my allotment!
Apart from 2 plugs that were attacked by slug or snail but have recovered slightly, the rest grew on strongly and are now either flowering or showing colour,
The colours so far are very vivid, I am well pleased with them!
The only downside is that my father and father in law have their beady eyes on them, the up side is that they have said to order some more and they will pay for them!
I'd like to sing the praises of Fibrex, a nursery that specialises in ivy, begonias and a couple of other plant groups. I wanted seven different varieties of ivy, and exchanged several emails with them before making my final selection, they couldn't have been more helpful. The plants were £4.50 each, they were sturdy, well grown and carefully packaged. That was two years ago and they are all thriving.
Posts
I ordered the surfinia and Tumbelina plugs from Parkers, they arrived yesterday, beautiful plants all potted up. Thoroughly recommended
They look good Lyn!
I'd been put off plugs by recent experiences with T&M, where the plugs really didn't look like those - maybe I should give them another try...
They really are nice plants, theres 30 in each pack, I thing they cost £17.00 per pack, each plant was colour coded, they are outside in a plastic GH with zips done up late at night, they could be ready for planting up. They are the big plugs like you can buy in GC for £1. 30 each or 10 for £10.00.
i usually grow all my plants from seeds but you can't get Tumbelina seeds and Surfinia are so expensive so treated myself this year.
Yes I emailed and called them from Sept, no response. Another annoying thing is that they seem to have the monopoly on certain varieties of gladioli and I can't find them anywhere else :-(
More praise for Sarah Raven (I should get commission - rest assured, I have no connection with them at all)! I ordered 15 Argyranthemum plug plants a while back.
While I was out a couple of weeks ago, Royal Mail tried to deliver a parcel. Having had no dispatch email and the order status still showing as 'processing' on SR's website, I assumed it was something non-perishable I'd ordered from somewhere else and rearranged delivery for Saturday last week.
That evening I got an email from SR saying my plants had been dispatched and should be with me soon. A few days pass, no delivery, a bit concerned, I used the website contact form to ask where they were.
Yep, you guessed it, Saturday arrived and the parcel was my plants, now a mix of unhappy-but-alive and slimy stumps.
Putting it down to a lesson learned, I potted the remains up, hoping some would be OK, but resigned to it being at least partly my own fault for not putting two and two together earlier.
Today I got an email from SR in response to my contact asking if my plants had turned up, so I described what had happened. A couple of hours later they emailed an apology, saying they're looking into the dispatch email issue and saying that replacement plants would be with me soon.
So it was their fault, because of the IT issue, but their excellent response contrasts very sharply with our experiences of other suppliers and I'm very happy with them (again).
Last edited: 05 May 2017 17:03:40
Hi there, does anyone know where to make a formal complaint about a rogue vendor? If you've received very poor customer service and faulty goods from a plant vendor, can we complain to the RHS or anywhere like this? I wouldn't normally want to go down this route but am getting really fed up as am having a bad experience for over a year with this one vendor. Goods a faulty, replacements are refused or wrong, and attitude is apalling.
Last edited: 06 June 2017 14:36:28
We have this thread for name and shame.
You could try trading standards if the products are not as described.
No I haven't tried trading standards..don't want to go that far really. Sorry, just been upset today. I might just leave it. Companies like this get away with it and will carry on as ever.
,
Ordered 24 plugs Cheyenne Spirit from Jersey Plants Direct (for myself) and planted them in my allotment!
Apart from 2 plugs that were attacked by slug or snail but have recovered slightly, the rest grew on strongly and are now either flowering or showing colour,
The colours so far are very vivid, I am well pleased with them!
The only downside is that my father and father in law have their beady eyes on them, the up side is that they have said to order some more and they will pay for them!
Hopefully they will come during September!
I'd like to sing the praises of Fibrex, a nursery that specialises in ivy, begonias and a couple of other plant groups. I wanted seven different varieties of ivy, and exchanged several emails with them before making my final selection, they couldn't have been more helpful. The plants were £4.50 each, they were sturdy, well grown and carefully packaged. That was two years ago and they are all thriving.